Job Description

As a persuasive communicator, contact first party past due accounts across multiple communication vehicles. Utilize technology to update customer accounts, post payments, and research customer discrepancies. Upon software and product proficiency as well as consistent key performance indicator achievement, a blended office and work from home schedule may be offered. Service Corporation International provides onsite training. Job Responsibilities include applying assertive and persuasive communication skills, navigating outbound and inbound automated dialer calls for first party past due accounts, building rapport with customers to discuss delinquent balances, understanding payment issues, removing customer payment obstacles, and negotiating payments. Update customer contact information and document conversation outcomes in database. Maintain accurate customer records. Accept and process payments according to procedures. Research payment issues to corroborate customer’s account issues. Initiate outbound calls to locations to discuss account discrepancies, receivables, or late postings. Converse with customers and affiliates via both inbound and outbound calls. Personalize standard communications and send to customer. Maintain accurate records. Learn to apply knowledge and skills to a business environment. Work under guidance with work peer reviewed for accuracy, quality, and coaching. Complete routine work following established procedures and complying with regulations and policies; escalate non-routine issues for assistance. Exhibit accountability for behaviors. Ensure compliance with local, state, and federal regulations. Take initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager. Adjust effectively to working with a variety of processes, requirements, and cultures. Position requires maintaining established collections goals and Key Performance Indicators. Minimum Requirements include High School Diploma or GED, experience in a call center environment, accounts receivable, account management, collections, customer service, and/or customer retention. Experience with software and maintaining databases preferred. Knowledge, Skills, and Abilities required include technical ability to quickly learn and become proficient with proprietary software, multi-tasking skillset, persuasive verbal communication, professional writing, exceptional listening skills, cognitive ability including reasoning, multi-tasking, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations. Process and results oriented, motivated to keep projects moving ahead by identifying obstacles to management. Must have a positive attitude, a drive to continually advance understanding of the industry and business, and be highly self-motivated. Must be receptive to teamwork, coaching, and feedback. Must do well with time management and a structured schedule. Ability to build professional and trusting business relations. Proficient in Microsoft Suite. Multiple shifts available from 8am to 8pm CST.

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