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Senior Avaya Engineer / Unified Communications Specialist responsible for the architecture, support, and optimization of enterprise voice infrastructure spanning both legacy and modern platforms. This position requires deep expertise in Avaya telephony systems—including G-Series gateways, Communication Manager, and Call Center Elite—as well as hands-on experience with cloud-based collaboration platforms such as Microsoft Teams Phone. The engineer will play a key role in managing the operational stability of the current Avaya environment while leading technical efforts in the organization’s strategic transition to a Microsoft-based Unified Communications (UC) framework. Responsibilities include system integration, call flow design, number porting, Session Border Controller (SBC) configurations, and cross-platform interoperability, ensuring minimal disruption and high availability during the migration process.
IT SENIOR TELECOM NETOWRK ENGINEER / UNIFIED COMMUNICATIONS SPECIALIST REQUIRED QUALIFICATIONS: • Experience: 7–10+ years of progressive experience in enterprise telecommunications, with a focus on voice infrastructure and unified communications. • Avaya Expertise: Extensive hands-on experience with Avaya Communication Manager, G-Series gateways (G650/G450/G430), VoIP technologies, ACIS or ACSS certification. • Microsoft Teams Integration: Hands-on experience with Microsoft Teams Phone deployment models, including Direct Routing and Operator Connect, for enterprise-grade telephony integration. • Endpoint & Device Management: Proficient in managing Teams-certified devices and endpoints using Microsoft Intune, with a focus on policy enforcement and secure configuration. • Automation & Scripting: Experience developing and executing PowerShell scripts to automate Teams administration tasks, streamline provisioning, and support configuration consistency at scale. • Cloud UC Platforms: Microsoft Teams Voice Engineer Associate (MS_720) certification. Proficiency with Microsoft Teams Phone or comparable cloud-based unified communications solutions. • Protocol & Configuration Knowledge: Strong understanding of SIP protocols, codec negotiation, and Session Border Controller (SBC) configuration and management. • Call Center Systems: Experience with Automatic Call Distribution (ACD) systems, particularly Avaya Call Center Elite. • Regulatory Compliance: Familiarity with telecom compliance requirements including E911, HIPAA, and CALEA. • Network Integration: Solid grasp of networking concepts such as VLAN segmentation, Quality of Service (QoS), and port tagging as they pertain to VoIP and real-time voice traffic optimization. • Problem Analysis & Resolution: Demonstrated expertise in diagnosing complex technical issues, assessing potential security vulnerabilities, and implementing effective, scalable solutions. • Technical Communication: Strong ability to convey technical information clearly and effectively to both technical and non-technical audiences, including stakeholders and cross-functional teams. • Critical Thinking & Decision-Making: Skilled in analytical thinking, with a proven track record of sound judgment, strategic problem-solving, and effective decision-making under pressure
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